Rona will accept, for return or exchange, items that are in new condition, unwashed, unworn, unaltered, and free of damages by the customer. For a full refund or exchange, the item must be mailed out within 5 days from the date the order is received.

Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Rona Studio used to send the goods.

Kindly note that we do not provide pick up services for returns and exchanges.

Returns that are damaged or washed are not accepted and will be sent back to the customer.

MAXIMUM EXCHANGE PROCESS ( 1 TIME ONLY )

Rona does not accept returns nor an exchange on SALE items.

You must download and fill out the “return and exchange form” provided in Rona Studio Website to proceed the return / exchange.

Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Rona Studio used to send the goods,

When will you receive the item?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.